The business is located in the heart of downtown Palatine at Brockway and Slade streets, and prides itself on nearly 35 years of experience in the industry with a strong customer focus.
Monson Jewelers owner Tim Monson has nearly 35 years of experience working in the jewelry industry, and said his keys to success include building strong, and long-term relationships with his customers. He added that the business has grown due to word-of-mouth referrals, and credits the high level of customer service he and his staff have provided over the years as the reason why.
“People like to know the owner and the people that work at a business, especially when you’re dealing with something as personal as jewelry. Myself, Brenda and Bruce have been here since day one; there is a trust and comfort level in knowing us, and that we have a casual, but very helpful atmosphere here.”
Monson said the business has now been able to serve the next generation of customers, where sons and daughters of people who patronized the business when it opened, are now grown up and starting families of their own.
Though the majority of customers are from Palatine, Arlington Heights and the immediate surrounding areas, there are also many customers who live across the country.
“We have customers from out of town that will travel here to us – they’ve either moved away or were referred to us by friends of theirs who have been customers for years,” Monson said. “Trust is a big factor, and people want to get the best price and the best product to go along with that price.”
The strong connections in the community built over the years are something that Monson also finds great pride in. He says his employees treat the business as if it were their own, and that type of commitment has been a defining factor for their success.
“If we don’t have something, we invite you to just ask and we can probably get it in as quick as a day,” said Brenda Schwantz, who started working with Monson the day the business opened on November 16, 2001. “We will go out of our way to make things happen.”
Among the services and products provided at Monson Jewelers are jewelry and watch repairs, in addition to engagement, wedding, anniversary, cocktail and even custom rings. The business also provides a service where old jewelry can be redesigned into new pieces.
“The industry has moved toward a lot more custom jewelry and re-design, which we handle in an off-site location,” Monson said.
Other items include bracelets and necklaces, baby jewelry, watches, giftware, crystal and jewelry boxes.
Additionally, educating customers is a strong focus. Monson said he will explain the different types of diamonds there are, or answer any other questions that customer may have.
The business has a wide array of options for someone looking to spend between $50 and $50,000. A number of different designers and vendors are featured, all of which can be found on the business’ website.
“We are very consultative with our customers, and are all about helping them make the perfect choice,” Monson said.
For more information, visit www.MonsonJewelers.com.